Transform Google Sheets into a secure, full-featured customer support ticketing platform. Zero recurring per-agent SaaS fees, 100% data privacy in your Google Drive, and automated email OTP client tracking.
6-digit OTP verified for client@acme.com
Latest Agent Update:
"We have patched the API webhook connector and verifying payload delivery."
| Ticket ID | Customer | Category | Status |
|---|---|---|---|
| #SYN-8492 | Acme Corp | API Sync | In Progress |
| #SYN-8491 | Global Media | Billing Query | Resolved |
| #SYN-8490 | TechFlow | WhatsApp SLA | Resolved |
Monthly Per-Seat Fees
Lifetime ownership on your Google Drive
Google Workspace Privacy
Zero third-party database leakage
Email OTP Lookup
Secure customer self-service access
Faster Ticket Resolution
With automated WhatsApp & Email routing
Stop paying recurring monthly fees per support agent just to respond to customer inquiries.
Legacy, Costly & Rigid SaaS
Exorbitant per-agent monthly fees ($49–$199/agent/month) that balloon as your team grows.
Your proprietary customer tickets and communication logs are stored on third-party cloud servers.
Bloated, slow interfaces that force your team to learn yet another complex software stack.
Manual email chaos if you don't pay for SaaS, resulting in lost inquiries and missed SLA deadlines.
Serverless, Unlimited & 100% Private
100% serverless, running natively inside your own organization's Google Drive & Google Sheets.
Zero recurring monthly software subscriptions — deploy once and own your helpdesk forever.
Passwordless 6-digit Email OTP customer portal for instant ticket submission and tracking.
Automated WhatsApp & Email SLA escalations keep agents accountable and customers delighted.
Engineered for fast resolution times, airtight Google Workspace privacy, and effortless multi-agent collaboration.
Customers can check ticket status, reply to agents, and upload attachments using secure 6-digit email verification codes without creating passwords.
Every ticket, conversation thread, and client attachment stays 100% inside your organization's Google Drive. Synbus never stores your data.
Say goodbye to $99/agent/month SaaS bills. SupportDesk gives unlimited agents access to your Google Sheet backend without added fees.
Automated triggers alert support managers and agents when new tickets arrive or when an inquiry is nearing an SLA turnaround deadline.
Categorize incoming inquiries by department (Sales, Billing, Technical, Operations) and automatically assign tickets to specific team leads.
Interactive Looker Studio and spreadsheet charts display mean time to resolution (MTTR), daily ticket volume, and agent performance.
From incoming inquiry to satisfied resolution — automated every step of the way.
Clients submit inquiries via a clean, branded web portal or Google Form. A unique tracking ID (#SYN-XXXX) is generated instantly.
The script categorizes the issue, logs row data to Google Sheets, and dispatches instant WhatsApp/Email alerts to the assigned agent.
Clients receive a tracking link with a 6-digit OTP to view agent notes, respond with extra details, and attach diagnostic files.
Agent marks ticket as 'Resolved' in Google Sheets; customer is notified automatically with a 1-click satisfaction survey.
See why forward-thinking operations teams prefer serverless Google Workspace architectures.
| Capability | Traditional SaaS Helpdesks | Synbus SupportDesk |
|---|---|---|
| Monthly Pricing Model | $49–$199 / agent / month (recurring) | One-time setup / Zero recurring per-seat fees |
| Data Storage & Privacy | Proprietary vendor cloud database | 100% in your Google Drive & Google Sheets |
| Client Login Experience | Requires password accounts or email threads | Instant passwordless 6-digit Email OTP |
| WhatsApp SLA Alerts | Expensive add-on integration required | Built-in Meta WhatsApp Cloud API webhooks |
| Agent Seat Limits | Restricted by tier; costly to scale | Unlimited support agents & departments |
| Customization Flexibility | Locked inside rigid proprietary UI | Full Google Apps Script & Sheets formula freedom |
One-time setup with zero recurring per-agent seat tax. Deploy once and own your helpdesk forever.
Basic Google Sheets ticketing template for solopreneurs and small community projects.
Complete turnkey deployment with Email OTP client portal, WhatsApp alerts, and custom branding.
Tailored multi-departmental ticketing with CRM sync, custom ERP connectors, and dedicated SLA care.
Everything you need to know about Google Sheets limits, security, and setup.
Join hundreds of businesses eliminating SaaS seat taxes with Synbus SupportDesk on Google Workspace.
